Charm Bracelet FAQs
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
What if my charm bracelet kit is defective?
Contact support@divaura.com with your order details and photos of the defect. Divaura reviews defective charm bracelet kits and advent calendars and will help with a return when the item is faulty.
How long does Divaura shipping take?
Charm bracelet kits and storybook advent calendars usually arrive in 5 to 7 working days. Customs or local postal delays can add time. You will get a tracking number by email after the order ships.
How much is shipping? Where do you ship to?
We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you! We'll be sure to send the correct plug type for your country, too.
Do Divaura charm kits ship with tracking?
Yes. Divaura emails a tracking number when your enamel charm kit or advent calendar ships. You can also open Track Order in the header menu.
How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
Find answers about our products
Products Information
Where can I find information on sustainability?
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Can I see your certificates?
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Where are your products made?
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Do you offer samples of your product?
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"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it.Thanks, Your Brand!"
Sofia R. Alberta, Canada.